Free Shipping on Orders over $75:

• Applicable to orders shipped within the lower 48 states.
• Orders totaling $75 or more qualify for free standard shipping.

Alaska, Hawaii, Territories:

• Enjoy free shipping on orders over $150.
• This offer is extended to customers in Alaska, Hawaii, and U.S. Territories.

Shipping Rates for Orders below Thresholds:

• For orders below $75 (lower 48) or $150 (Alaska/Hawaii/Territories), shipping rates will be calculated using Shopify's automated system.

Shipping Method:

• We utilize Shopify's calculated rates to ensure accurate and fair shipping costs.
• Choose from a variety of shipping options based on your location and preferences.

Shipping Availability:

• Currently, we offer shipping services exclusively within the United States.
• We regret any inconvenience caused to our international customers and hope to expand our shipping reach in the future.

Note: Please be aware that shipping policies are subject to change, and customers are encouraged to review the most up-to-date information during the checkout process. We appreciate your understanding and thank you for choosing us for your shopping needs!

All orders with in stock items take up to 2 business days to process and generally take 1-7 business days for delivery.

A little fine print:Please note, processing times are in addition to the transit time estimates. While it’s likely your order will arrive within the estimated timeframe, it’s not a guarantee. Shipping times to Alaska, Hawaii and Puerto Rico take an average of 14 business days for delivery. Expedited shipping fees (when available) are not refundable.

We're sorry to hear you're not loving the gift you received. We'd be happy to help facilitate an exchange for you within 100 days of when it was fulfilled. Since you received it as a gift, we recommend doing this as quickly as possible. We arenotable to extend this window based on when your gifter gave you the product.

Get in contact with us here.

That is a bummer! Get in contact with us here and we'll get you a replacement ASAP.

You should have an order confirmation email with your order number in your inbox.

If you’re having trouble finding it, search for hello@emeraldcitythreads.com. Be sure to check your spam folder in case it ended up there.

If you still can’t find it, let us know and we’ll help you out!

It happens! You're able to cancel your order within 60 minutes via a link at the bottom of your order confirmation email. From there, just place a new order so we can get that heading to the right place!

If you have a one time promo code, just drop us a note after your new order is placed and we can credit you retroactively.

In most cases, you’ll see it deliver within 1 business day. There can be a lag between the physical delivery date and tracking delivery date. If it’s been longer than 2 business days, please email us and we’ll look into what’s going on!

You're able to click "Edit or Cancel" on your order confirmation within 60 minutes of your order being placed. This will cancel your order so you can place a new one.

If you've passed that time window, email us as soon as you can!If your item is on preorder, it likely hasn't moved into fulfillment yet so drop us a note at hello@emeraldcitythreads.com and we may be able to help.

You have up to 30 days from the date of purchase to return any new and unworn merchandise.

While original packaging is preferred, any box that can safely be shipped will do! You are required to ship an item back before receiving a refund or exchange (when applicable).

Read the rest of our return policies here.

To initiate a return, please log in to your account (if applicable) and navigate to the "Returns" section. Follow the provided instructions to complete the return process.

Please email us your full name, phone number, shipping address, and any other email addresses you may have used, and we’ll look into it for you.

Whoops! You're able to click "Edit or Cancel" on your order confirmation within 60 minutes of your order being placed. This will cancel your order so you can place a new one. If you've passed that time window, email us as soon as you can!

Emerald City Threads is a heartfelt journey from West Seattle through the Pacific Northwest, celebrating the cherished traditions and enduring spirit of local community, bringing the past to life in the present. We have an in-depth answer to this question here that does a great job speaking to who we are, what we value, and the difference we aim to make.

We appreciate your question and understand the importance of considering gender norms in our product offerings. At Emerald City Threads, our goal is to cater to a diverse range of customer preferences and needs. We recognize that societal expectations around clothing can vary, and we aim to provide options that appeal to a broad audience.

While we do offer products that align with traditional gender norms, most of our products are designed with inclusivity and diversity in mind. We're committed to expanding our product lines to be more gender-neutral, ensuring that everyone feels comfortable and confident in our clothing.

Feedback like yours is valuable to us, as it helps guide our decisions and improvements. We are constantly reassessing our approach and exploring ways to break away from rigid gender stereotypes in our designs. Thank you for bringing this to our attention, and we welcome any further suggestions or insights you may have.

Yes! We're proud to say that we are completely woman owned and operated.