Shipping Policy
Free Shipping on Orders over $75
Applicable to orders shipped within the lower 48 states. Orders totaling $75 or more qualify for free standard shipping.
Alaska, Hawaii, Territories
Enjoy free shipping on orders over $150. This offer is extended to customers in Alaska, Hawaii, and U.S. Territories.
Shipping Rates for Orders below Thresholds
For orders below $75 (lower 48) or $150 (Alaska/Hawaii/Territories), shipping rates will be calculated using Shopify's automated system.
Shipping Method
We utilize Shopify's calculated rates to ensure accurate and fair shipping costs. Choose from a variety of shipping options based on your location and preferences.
Shipping Availability
Currently, we offer shipping services exclusively within the United States. We regret any inconvenience caused to our international customers and hope to expand our shipping reach in the future.
Please be aware that shipping policies are subject to change, and customers are encouraged to review the most up-to-date information during the checkout process. We appreciate your understanding and thank you for choosing us for your shopping needs!
What if I don't love it?
At Emerald City Threads, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns process. Please review the following guidelines.
Returns Policy
We get it - if it's not love, then it's not love. You have up to 30 days from the date of purchase to return any new and unworn merchandise. If you're past the 30 day period, just reach out to us at hi@emeraldcitythreads.com and we'll see what we can do 😀
To initiate a return, please log in to your account and navigate to the "Returns" section. Follow the provided instructions to complete the return process.
Returned merchandise must be in new and unworn condition, with all original tags and packaging intact.
Once we receive and inspect the returned items, we will process your refund within 2-5 business days. Refunds will be issued to the original payment method.
Certain items may be non-returnable. Please check the product description for specific details.